Archives

My decoder is frozen on one channel, the LED blinks when pressing a button of the remote control but nothing happens

ANSWER:

Try the following procedure on the remote control:

1. Remove batteries

2. Press the buttons repeatedly to ensure no buttons are stuck down.

3. Leave the remote control for a couple of minutes

4. Insert the batteries again and retry

If that fails, try cycling the power as follows:

5. Remove power feed to STB for 30 seconds

6. Plug it back to the STB

7. Switch the STB on

8. Try again.

My decoder is not tuning some channels or channels are displayed with pixellation or interruptions

ANSWER:

  1. Verify the signal coverage in your area on one of the available websites:Verify the signal coverage in your area on one of the available websites:
    • http://www.dgtvi.it
    • http://www.mediasetpremium.mediaset.it/
    • http://www.telecomitaliamediabroadcasting.it
    • http://www.raiway.rai.it
  2. Most antennas are able to receive all terrestrial signals.  However, some older antennas may not pick up all channels.  If you are in any doubt please check with a competent antenna installer.
  3. To properly receive the signal, we recommend you to use an outdoor roof top antenna.
  4. If you are using a directional antenna, make sure it is pointing towards a digital TV transmitter and positioned correctly.
  5. Check that the antenna cable is connected correctly and verify the status of cables and plugs to make sure none of them is bent/damaged. If you have the possibility, try to connect the decoder to another antenna socket (then rescan channels).
  6. Make sure that the broadcasting frequency has not been changed by retuning the decoder again as described in the instructions which came with the set-top box.

I have lost the channel order I set up in the ‘ALL TV’ list of my receiver i-CAN 1110SH / i-CAN 1110SV

This can happen on receivers with software version ‘TIV_106’. We are currently working to quickly solve this problem via automatic upgrade.  To check if your receiver is affected, go to “Main Menu > Installation > Receiver Status > System Information, and check the indicated ‘Drivers version’.Meanwhile, you can create a Favorite List (go to: Main Menu > Channel Manager). Once created, you can find it pressing the LIST button and selecting the list using the ARROW buttons.To be informed when the upgrade is available, please register here.

I cannot hear the audio

ANSWER:
1. Check the connectors between you decoder and the TV set (or Stereo)
2. Press the Mute button on STB RCU and TV to make sure the sound is not switched off
3. Press Vol+ on TV/HomeTheater and STB to make sure the volume level is properly set
4. Try to unplug the power cable of the decoder
5. Try to restore default settings: Menu> Installation> Factory Settings> Yes [default PIN: 1234]

I cannot hear the audio (for i-CAN 1110SH only)

This can happen on receivers with software version ‘TIV_106’. We are currently working to quickly solve this problem.  To check if your receiver is affected, go to “Main Menu > Installation > Receiver Status > System Information, and check the indicated ‘Drivers version’.  If you see ‘TIV_106’ please connect your receiver to your TV set with a SCART cable. As soon as we fix the problem, your receiver’s software will be automatically upgraded, and you will be able to reconnect your receiver using an HDMI cable. If you wish to be informed when the upgrade is available, please register here. If you have a different software version, please refer toquestion 2: “I cannot hear the audio”

 

hdmiscart

What is Pause TV?

Thanks to “Pause TV”, you can pause a program, have a several-minute break and resume watching without missing a single second.To be able to use the “Pause TV” functionality choose an appropriate USB Memory Stick (at least 1GB) and plug it on the back panel of your decoder. Then, the formatting process of the USB Memory Stick starts. It may last several seconds. If your USB Memory Stick proves to be too slow, you can still use it but the quality of playback may not be satisfactory.

Once the Memory Stick has been prepared, press >/II to activate Pause TV (recording). To resume watching press >/II . You can also pause, fast-forward, rewind within the recorded content (see Remote Control).Time of “Pause” mode depends on the capacity of your USB Memory Stick and the broadcast quality.When “Pause TV” is turned off by pressing “EXIT” or on channel change, the whole recorded content is lost.

How can I upgrade my i-CAN 1850S ?

To upgrade your 1850S receiver (and only this one), just follow these quick steps:
STEP 1: Check if the SW version declared in Menu> Installation> Diagnostics> System Info> Software version is equal to the one declared in Software Update tab of current page of the website. If not, download the update file to an USB key without changing the name of the file.
STEP 2: While in normal operation mode (watching TV), plug the USB key into the USB connector located on the rear panel of your receiver.
STEP 3: STB will display a popup asking if you agree to upgrade the software. Please press “OK” and the software upgrade operation will run automatically.
STEP 4: Once software upgrade operation is completed and the STB reboots to normal operation, a “what’s new” message will appear. Then you can unplug the USB key and enjoy your favorite programs, or leave it plugged to take advantage of the Pause TV feature.

How can I upgrade my i-CAN 2850ST ?

To upgrade your 2850ST receiver (and only this one), just follow these quick steps:
STEP 1: click on this link and save the file named “tiv2850st_v33.dwn” on a USB key. Please do not change the name of the file.
STEP 2: While in normal operation mode (watching TV), plug the USB key into the USB connector located on the rear panel of your receiver.
STEP 3: STB will display a popup asking if you agree to upgrade the software. Please press “OK” and the software upgrade operation will run automatically.
STEP 4: Once software upgrade operation is completed and the STB reboots to normal operation, a “what’s new” message will appear. Then you can unplug the USB key and enjoy your favorite programs, or leave it plugged to take advantage of the Pause TV feature.