1. Make sure the chosen channel is not a radio channel.
2. Unplug the power cable for 30 seconds and plug it in.
3. Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary
Archives
No picture appears on my TV set (audio is not present)
1. Check if using Menu button you are able to access the Menu.
2. Check if the decoder is in standby (press power button if LED is red).
3. Check if the Smart Card is correctly inserted (if on a scrambled channel).
4. Switch the STB off and on (using the remote or unplugging power cable).
5. Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary
6. Reconnect all cables.
7. Try to change channel.
Picture intermittently appears and disappears
1. Check the signal strength in Menu options (refer to User Manual)
2. If the message on the screen is “No Access” please check for the operator requirements to view the service.
3. Verify the aerial status coverage (see above “My decoder is not tuning some channels”)
The picture continuously or intermittently pixellates
1. (If bad weather conditions) Wait until the weather conditions change
2. Check for faulty cables.
3. Verify the aerial status coverage (see above “My decoder is not tuning some channels”)
The picture on my TV screen changes colors, red, green, sometimes with snow effect, horizontal lines or at least disturbed
1. Switch the set–top box off and switch it on after a few seconds.
2. Unplug the power cable for 30 seconds and plug it in.
3. Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary
The picture is black and white
1. Make sure SCART connector (TV, VCR) is connected to the “TV” connector on the STB’s rear panel.
2. Check your TV set for color settings.
3. Unplug the power cable for 30 seconds and plug it in.
“Snow effect” appears on my TV screen
1. Make sure the STB is properly connected to the power supply and to the TV set
2. Unplug the power cable for 30 seconds and plug it in.
I have no EPG (Program Guide) / The EPG (Program Guide) is empty
1. The EPG is handled by third party, data could be not broadcasted.
2. Unplug the power cable for 30 seconds and plug it in.
3. Change to another service channel.
4. Leave the STB in standby overnight to allow for the EPG to reset
The picture appears “squashed” (from side to side or from top to bottom) or cut off at the top and bottom of the screen
1. Make sure the TV ASPECT RATIO setting in the CONFIGURATION screen has been set to correspond with your TV.If not – change this setting.
2. Try different settings.
3. Make sure the TV is properly configured.