Archives

No picture appears on my TV set (audio is present)

1. Make sure the chosen channel is not a radio channel.

2. Unplug the power cable for 30 seconds and plug it in.

3. Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary

No picture appears on my TV set (audio is not present)

1. Check if using Menu button you are able to access the Menu.

2. Check if the decoder is in standby (press power button if LED is red).

3. Check if the Smart Card is correctly inserted (if on a scrambled channel).

4. Switch the STB off and on (using the remote or unplugging power cable).

5. Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary

6. Reconnect all cables.

7. Try to change channel.

Picture intermittently appears and disappears

1. Check the signal strength in Menu options (refer to User Manual)

2. If the message on the screen is “No Access” please check for the operator requirements to view the service.

3. Verify the aerial status coverage (see above “My decoder is not tuning some channels”)

The picture is black and white

1. Make sure SCART connector (TV, VCR) is connected to the “TV” connector on the STB’s rear panel.

2. Check your TV set for color settings.

3. Unplug the power cable for 30 seconds and plug it in.