Archives

No picture appears on my TV set (audio is present)

1.    Make sure the chosen channel is not a radio channel.

2.    Unplug the power cable for 30 seconds and plug it in.

3.    Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary

No picture appears on my TV set (audio is not present)

1.    Check if using Menu button you are able to access the Menu.

2.    Check if the receiver is in standby (press power button if LED is red).

3.    Switch the receiver off and on (using the remote or unplugging power cable).

5.    Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary

6.    Reconnect all cables.

7.    Try to change channel.

Picture intermittently appears and disappears

1.    Check the signal strength in Menu options (refer to User Manual)

2.    If the message on the screen is “No Access” please check for the operator requirements to view the service.

3.    Verify the aerial status coverage (see above “My receiver is not tuning some channels”)

The picture continuously or intermittently pixellates

1.    (If bad weather conditions) Wait until the weather conditions change

2.    Check for faulty cables.

3.    Verify the aerial status coverage (see above “My receiver is not tuning some channels”)

My decoder, connected via SCART cable to the TV, does not show any on-screen display messages

1. Make sure the proper AV input is set on your TV

2. Set properly the TV SCART OUTPUT decoder setting (RGB or CVBS) depending on your TV capabilities

3. Make sure the display resolution of your decoder is 576i by pressing the MENU button to see if on-screen display messages appear on your TV screen

4. To change display resolution, press 2 times the DISP button and wait for 2-3 seconds

5. Keep repeating point 3. and 4. until on-screen messages appear. Each time the decoder will change resolution among the available ones: 1080p, 1080i, 720p, 576p, 576i

The picture is black and white

1.    Make sure SCART connector (TV, VCR) is connected to the “TV” connector on the receiver’s rear panel.

2.    Check your TV set for color settings.

3.    Unplug the power cable for 30 seconds and plug it in.

I have no EPG (Program Guide) / The EPG (Program Guide) is empty

1.    The EPG is handled by third party, data could be not broadcasted.

2.    Unplug the power cable for 30 seconds and plug it in.

3.    Change to another service channel.

4.    Leave the receiver in standby overnight to allow for the EPG to reset