TROUBLESHOOTING

Below is a series of frequently asked questions to assist you in resolving common technical or operational issues you may have with your set-top box.Cannot find the answer to your question? Contact us directly via our customer support center.

Click here to download the User Manual for the Customer Support Center.

Frequent Questions

Try the following procedure on the remote control:

1.    Remove batteries

2.    Press the buttons repeatedly to ensure no buttons are stuck down.

3.    Leave the remote control for a couple of minutes

4.    Insert the batteries again and retry

If that fails, try cycling the power as follows:

5.    Remove power feed to the receiver for 30 seconds

6.    Plug it back to the receiver

7.    Switch the receiver on

8.    Try again.

1.    Verify the signal coverage in your area on one of the available websites such as the one on Freeview’s own website: http://www.freeview.co.uk/availability

2.    Most aerials are able to receive Freeview signals.  However, some older aerials may not pick up all channels.  If you are in any doubt please check with a competent aerial installer.

3.    To properly receive the signal, we recommend you to use an outdoor roof top antenna.

4.    If you are using a directional antenna, make sure it is pointing towards a digital TV transmitter and positioned correctly.

5.    Check that the antenna cable is connected correctly and verify the status of cables and plugs to make sure none of them is bent/damaged. If you have the possibility, try to connect the receiver to another antenna socket (then rescan channels).

6.    Make sure that the broadcasting frequency has not been changed by retuning the decoder again as described in the instructions which came with the set-top box.

1.    Check the connectors between you decoder and the TV set (or Stereo)

2.    Press the Mute button on STB RCU and TV to make sure the sound is not switched off

3.    Press Vol+ on TV/HomeTheater and STB to make sure the volume level is properly set

4.    Try to unplug the power cable of the decoder

5.    Try to restore default settings: Menu> Installation> Factory Settings> Yes [default PIN: 1234]

The i-CAN Easy HD doesn’t have a hard drive. By connecting the i-CAN Easy HD to your broadband internet, you can catch-up on TV shows you have missed using the BBC iPlayer service.At this point, the USB port is only used for software upgrade.

The i-CAN Easy HD comes with a universal remote that you can program to take over your TV remote. You can find the codes to program your remote control clicking on the below link:

 full electronic user manual

The remote control is provided as a convenience, you may of course continue to use your TV remote control as before.

Yes, you can connect to a spare HDMI socket.

Yes, i-CAN Easy HD will work with your HD ready TV to provide your access to FREEVIEW HD channels. Please check your postcode on the FREEVIEW web site to ensure you will be able to receive HD channels in your area.

The i-CAN Easy HD supports internet directly via a standard Ethernet cable. You may also use any standard equipment that converts Ethernet into wireless Ethernet (for example a wireless gaming adapter, or a pair of powerline adapters). You can purchase this equipment in most stores which sell computers.You need a standard optical SPDIF cable. You do not need one of the long optical adapters sometimes used in personal electronics.

Hello,

No, the i-CAN Easy HD is only designed for terrestrial services, such as Freeview HD.

You have two ways to turn subtitles ON/OFF:

ONLY FOR THE CHANNEL YOU ARE CURRENTLY WATCHING:

Press the OPTIONS button, select SUBTITLES and indicate your preference using the righ/left arrow buttons, then press the OK button.

FOR ALL CHANNELS:

Press the MENU button and select PREFERENCES > LANGUAGE OPTIONS > SUBTITLES and indicate your preference using the righ/left arrow buttons, then press the EXIT button.

To access Top Up TV channels, you need to subscribe, calling 08444 152 442  or visiting  www.topuptv.com/ican

If you have already subscribed, just slide the activation card in the slot located on the front part of your receiver. The card’s chip should face down.

If you still meet problems to connect, just follow these quick steps:

  • STEP 1: click on this link and save the sofware upgrade file on a USB key
  • STEP 2: switch on your receiver and if it is brand new, just follow the installation process. If you already use your receiver, go on step 3
  • STEP 3: plug your USB key on the USB connector located on the rear panel of your receiver
  • STEP 4: go on the main MENU > INSTALLATION > USB UPGRADE, then follow the instructions. When the upgrade starts. Once finished, the window “what’s new” appears. You can plug out the USB key, and beging the Top Up TV card activation process.

To retune your Easy HD-2851T receiver, just click here and follow the process described in this manual.

To upgrade your Easy HD-2851T receiver, just follow these quick steps:

  • STEP 1: click on this link and save the software upgrade file on a USB key
  • STEP 2: switch on your receiver and, if it is brand new, just follow the installation process. If you already use your receiver, go to step 3
  • STEP 3: plug your USB key into the USB connector located on the rear panel of your receiver
  • STEP 4: go to the MAIN MENU > INSTALLATION > USB UPGRADE, then follow the instructions. The upgrade will start automatically. Once finished, the window “what’s new” appears. You can remove the USB.

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Audio Questions

1.    Unplug the power cable for 30 seconds and plug it back in.

2.    Make sure the volume level is sufficiently high on your receiver and TV. Press the MUTE/VOLUME button on your receiver’s Remote Control Unit or TV set’s Remote Control Unit to turn the volume up.

3.    Try to select another channel and go back to the original one.

4.    Check the connection cables between the receiver and the TV set or Hi-Fi.

5.    Check, if you have switched the Dolby Digital Receiver option ON in the LANGUAGE OPTIONS screen, but your external digital surround sound receiver is switched off.

6.    Try to restore default settings:
Menu> Installation> Factory Reset> Yes.

7.    Test audio on a different device.

1.    Unplug & plug the power cable.

2.    Check whether the cables are connected correctly between your TV set (or Hi–Fi) and the receiver (right & left audio outputs, SCART or HDMI or S/PDIF).

3.    Reconnect and hand–tighten the cables.

4.    Check the TV set for faulty speakers.

5.    Be sure wires are not frayed and plugs are not bent or broken.

1.    Make sure that the program you are watching is broadcast in DOLBY SURROUND mode, indicated by the  icon

2.    Check your SPDIF audio cable is well connected between you receiver and the Home Cinema central unit’

3.    Check in the System Settings that you have selected the surround sound audio option.  are connected correctly between your TV set (or Hi–Fi)

1.    Unplug the power cable for 30 seconds and plug it in.

2.    Reconnect and hand–tighten the cables on the rear panel.

3.    Change the channel to another operator’s service.

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Power Up Questions

1.    Unplug the power cable for 30 seconds and plug it in.

2.    Make sure the power supply is plugged to an active wall outlet and the outlet is switched on.

3.    Verify if the LED on the power supplier is on.

4.    Check if all cables are properly connected and that the receiver is switched on

1.    Press the OPERATE button on the Remote Control Unit.

2.    Make sure the Remote Control Unit is active.

3.    if the LED is blinking when the remote is in use try to: Remove batteries, Press repeatedly the buttons, Leave the remote control for a couple of minutes, Insert the batteries

4.    Turn the receiver off and on.

5.    Unplug the power cable for 30 seconds and plug it in.

6.    Follow the instructions above for frozen channels.

1.    Re-connect the power cord

2.    Make sure that no button on your STB’s RCU is stuck down (as above)

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Video Questions

1.    Make sure the chosen channel is not a radio channel.

2.    Unplug the power cable for 30 seconds and plug it in.

3.    Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary

1.    Check if using Menu button you are able to access the Menu.

2.    Check if the receiver is in standby (press power button if LED is red).

3.    Switch the receiver off and on (using the remote or unplugging power cable).

5.    Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary

6.    Reconnect all cables.

7.    Try to change channel.

1.    Check the signal strength in Menu options (refer to User Manual)

2.    If the message on the screen is “No Access” please check for the operator requirements to view the service.

3.    Verify the aerial status coverage (see above “My receiver is not tuning some channels”)

1.    (If bad weather conditions) Wait until the weather conditions change

2.    Check for faulty cables.

3.    Verify the aerial status coverage (see above “My receiver is not tuning some channels”)

1. Make sure the proper AV input is set on your TV

2. Set properly the TV SCART OUTPUT decoder setting (RGB or CVBS) depending on your TV capabilities

3. Make sure the display resolution of your decoder is 576i by pressing the MENU button to see if on-screen display messages appear on your TV screen

4. To change display resolution, press 2 times the DISP button and wait for 2-3 seconds

5. Keep repeating point 3. and 4. until on-screen messages appear. Each time the decoder will change resolution among the available ones: 1080p, 1080i, 720p, 576p, 576i

1.    Switch the receiver off and switch it on after a few seconds.

2.    Unplug the power cable for 30 seconds and plug it in.

3.    Make sure that all cables are connected properly and firmly secured and then hand–tighten, if necessary

1.    Make sure SCART connector (TV, VCR) is connected to the “TV” connector on the receiver’s rear panel.

2.    Check your TV set for color settings.

3.    Unplug the power cable for 30 seconds and plug it in.

1.    Make sure the receiver is properly connected to the power supply and to the TV set

2.    Unplug the power cable for 30 seconds and plug it in.

1.    The EPG is handled by third party, data could be not broadcasted.

2.    Unplug the power cable for 30 seconds and plug it in.

3.    Change to another service channel.

4.    Leave the receiver in standby overnight to allow for the EPG to reset

1.    Make sure the TV ASPECT RATIO setting in the CONFIGURATION screen has been set to correspond with your TV. If not – change this setting.

2.    Try different settings.

3.    Make sure the TV is properly configured

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Signal Questions

1.    Make sure that all cables are connected properly and firmly secured (Antenna, SCART TV) in the rear panel and then hand-tightened, if necessary.

2.    Perform the first installation procedure. Tune the receiver to one of the available channels.

3.    Make sure that it is possible to receive digital terrestrial signal in your area, and the antenna you are using is adequate for the terrestrial signal reception.

4.    Try to change channel.

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Smart Card Questions

1.    Re-insert the Smart Card.

2.    Make sure the Smart Card is inserted correctly.

3.    Make sure the Smart Card is valid to use for the desired service – check its validity with your TV operator.

4.    Contact your service provider.

5.    Verify if the Smart Card is properly read by the set-top box, by accessing the CA menu in the Installation section (please refer to the instructions which came with the set-top box).

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USER MANUALS

Please select manual from list below:

small_bullet 2851T Manual English

small_bullet Retune Guide

 

WARRANTY & SERVICES

ADB warrants that at the time of purchase and for the duration of this Warranty, the ADB I-CAN set-top box (the Product) will be materially free from defects in material or workmanship and shall conform to ADB’s Specifications.We offer the following warranty for all products and services sold:

Description Length
Manufacturer warranty on newly purchased set-top box  12 months
Manufacturer warranty on repaired set-top boxes  Will be equal to the balance of the initial 1 year warranty period or 90 days from the date of shipment of the repaired or replaced product, whichever is the longer

small_bullet  This limited non-transferrable warranty is limited to you, the first end-purchaser having purchased the product from an authorized ADB distributor in the UK.

small_bullet  Your sole and exclusive remedy will be the repair or replacement of the product at ADB’s sole option. In the event of ADB sending a replacement product then this may be a refurbished product.

small_bullet  This warranty does not cover the cost of shipment of the Product from you to our designated service location.

small_bullet  At the time of making a claim under this warranty you must provide proof of purchase – including date of purchase and name and address of original retailer. ADB reserves the right to decline to repair or replace the product if such proof of purchase is not provided.

small_bullet  This warranty is not applicable in cases which are not related to defects in materials or workman¬ship including, but not limited to:

a. Damage caused by accidents, negligence or failure to install or use the product in accord-ance with ADB’s instructions.

b. Any Product that shows evidence of unauthorized tampering, modification or repair.

c. Any Product where the serial number has been removed, defaced or is otherwise illegible.

d. Damage caused by lightning, water, fire, acts of war or any other cause reasonably beyond the control of ADB.

Warranty Limitations

This warranty is in addition to any other rights that have been granted to the customer under the terms of the UK Sale of Goods Act and related legislation and is in no way intended to limit those rights. ADB will have no liability for any indirect, consequential or special damages arising out of the failure of the Product or for any lost data, loss of access to services or any other related financial loss.

Warranty Process

If you meet a problem with your digital receiver during the warranty period:

  1. Please read our Frequently Asked Questions which may help solve your problem.
  2. If you require additional support: Contact us directly via our customer support center.
  3. If, at this stage, your product requires repair: please return the product with the proof of purchase to the retailer where you purchased it.
  4. Depending on your retailer’s policy you may obtain a refund or a replacement to substitute your suspected faulty receiver.